Responsibilities:
Plan, schedule, and develop required extracts, reports, dashboards, alerts, forms, tables, web pages, and other assoicate objects used for information sharing; responsible for the quality and integrity of data presented; develop graphs, reports, and presentations of project results; design and create e-forms and web-based tools; ability to provide urgent ad hoc reports.

Creates dashboards, alerts and feasibility studies/evaluations and prepares project plans to implement approved; develops custom reports based on requirements from a requester, gathering requirements and creating the reports; makes recommendations for improvement of reporting in order to improve efficiency and improve service; translates requirments into designs and specifications to develop on-line screens, reports and processes to meet project needs; maintains ongoing communication with users and customer service protocols through periodic status reports, system previews and testing; analyzes problems and trend data to recommend, develop and implement permanent solutions and support strategies to conform to service level agreement (SLA) objectives.

Analyze reporting requirements and develop effective solutions using Ellucian”s Banner administrative software suite, Argos, and other appropriate software; coordinate with database administrators on data and system access based on reporting needs; follows current coding protocols and exepected code systems documentation; translates the business & reporting requirements into functional requirements.

Develop/maintain data marts, respond to service requests in their use, etc.; maintains documentation as a permanent record maximizing maintainability of systems; follows current protocols for documentation; updates related systems documentation for currency and complete integration; designs, develops and implements processes that provide efficient and effective solutions.

Work closely with functional end users and fellow staff members to identify and provide possible solutions to problems confronting end users of data marts, Argos, and Banner; provide service desk support for the various internal and external customers; identify and propose technical alternatives to solving client requests and system problems, and recommend the best alternative by weighing client requirements, functionality, performance, time to implement, long-term maintainability and customer self-sufficiency.

Assists with researching and providing recommendations for reporting standards; assist in the development of procedures related to systems and reporting; research and stay abreast of changes in data reporting technology developing proposed strategies on how to implement and leverage the new and changing technology.

Assist with the preparation of training materials for projects being developed with regards to reporting; training customers on the use of Argos repoting tools and the underlying administrative data is also expected.

Knowledge, Skills, Abilities:
A self-starter who can work with a minimum amount of supervision;
Demonstrated organizational skills;
Demonstrated ability to understand customer needs and commitment to provide quality service;
Demonstrated willingness to work flexible hours and troubleshoot when necessary;
Excellent interpersonal and oral/written communication skills;
A willingness and passion to learn new hardware/software security-related systems that are consistent with duties

Minimum Qualificaitons:
Bachelor”s degree in Information Technology or a related field and minimum of 2 years of related work experience;
Argos or other report writing tool experience;
Must have an appreciation for and an understanding of a two-year college mission; candidate should have demonstrated expereince in higher education;
Must have experience in a computing function with duties in one or more of security, technical support, or customer service;
Experience with service catalogs and service level agreements;
Experience working in both technical support and end-user support environments;
Technical writing & documentation ability necessary

Preferred Qualifications:
Demonstrated proficiency with Microsoft Windows and Microsoft Office;
Strong desire to develop new knowledge and experience;
Demonstrated ability to analyze problems from multiple points of view, lead consensus building within groups with differing views, translate consensus into planned action

Applications accepted online only at https://www.tbr.edu/hr/job-opportunities-tbr-system-office