As a Technical Writer, you”ll build a self service knowledge base on clients Salesforce platform. You will work closely with numerous departments and subject matter experts to develop articles for clients internal and client facing knowledge bases. By creating clear and concise articles, quick reference guides, and videos you are helping to develop an environment promoting self service.

As an Technical Writer, a typical day might include:

• Developing client facing articles, such as technical troubleshooting, feature setup, functionality articles, for diverse audiences.
• Verifying accuracy of article content.
• Collaborating with leadership, project teams, and subject matter experts to gather information about features, technical troubleshooting, and processes.

This job might be for you if:

• You have excellent communication skills
• You are able to write for different audiences according to a predetermined style guide
• You are a good listener, can multitask, and have excellent time management skills
• You are able to work independently and handle ambiguity
• You are detail oriented and enjoy organizing information
• You have familiarity with the staffing industry
• You have an interest in creating well designed content that promotes an excellent customer experience

Requirements:

• 1-2 years of Salesforce administrator experience. Talent Rover experience a plus.
• 3-5 years of writing experience
• A writing sample or portfolio

The Proposal Writer role is responsible for researching and responding to technical and business Requests for Information (RFI), Requests for Proposal (RFP), and related information requests to ensure the highest quality.

Responsibilities:

• Evaluate the feasibility of requests by assessing company strengths and weaknesses.
• Research and respond to technical and business Requests for Information (RFI), Requests for Proposal (RFP), and related information requests to ensure the highest quality. Responses include completing compliance matrices, prose answers, and forms.
• Take 100% ownership for completing every deliverable associated with every request, while providing direction and working interdependently with everyone who can contribute to a winning solution, including Proposal team members, Account Reps, Development, Product Managers, Business Development Managers, Marketing, Operations, IT, Customer Support, and Business Partners.
• Contribute to the continuous improvement of the Proposals team skills, practices, and environment to enable us to meet growing demand for our deliverables and services.
• Communicate business and technology requirements that you encounter to responsible parties.
• Maintain boilerplate responses in the Proposals knowledge base to ensure currency and facilitate re-usability.

Qualifications:

• Bachelor”s degree in Engineering, English, Journalism, or a related field.
• Excellent writing, grammar and content organization to be combined with compelling presentation of information.
• Interest in industry, business, technical, and cultural requirements of engineering software users.
• Industry knowledge in MES, facilities, oil, energy, government, or utilities a plus.
• Proficiency in Microsoft Office tools including Visio and/or SharePoint.
• Proposal writing, response, or grant writing experience preferred.
• Database management concepts or experience a plus.

Responsibility:

• Writes, edits, and authenticates AOS datasheets, applications notes and technical articles in a clear and concise style ensuring accuracy and consistency
• When creating, editing and enhancing the documentation, adhere to format, content and AOS style guidelines
• Create or edit product graphs, waveforms and drawings using Visio and/or Illustrator
• Manage files and revision history in technical publications library

Job Knowledge/Experience & Qualifications:   

• Bachelors Degree in Electronics, Computer Science, Communications or related field, plus 2-5 years experience as technical writer, or equivalent combination of education and experience
• Ability to communicate, interview, and work quickly and effectively in a quality oriented team environment; self-motivated, high energy; ability to work under demanding deadlines; excellent priority/judgment skills
• Outstanding attention to detail, especially regarding formatting, grammar, and excellent organizational skills
• Advanced computer skills are required. The successful candidate will be computer literate in a corporate Windows environment using Microsoft Office and related products
• Experience with Adobe FrameMaker, Illustrator, Acrobat and Visio preferred
• Proficiency with desktop publishing highly recommended

Responsibilities for the Technical Writer• Work with engineering team to architect and write design descriptions as part of the development of a new medical device, including system architectures.
• Work with an engineering and quality teams to build a software release and change management process for a Class II medical device.
• Work directly with design and engineering team to draft design documents/drawings, process instructions, test reports and protocols, device master records, test plans and reports, summaries and final reports from raw data, risk management.

Requirements for the Technical Writer

• Bachelor”s of English in a related field (Electrical, Mechanical, Mechatronics, Biomedical, Computer Science) or equivalent work experience.
• 4 years experience as a Technical Writer or Systems Engineer on a medical device project with hardware and software development background is preferred.

Benefits

• 401K
• Health Insurance