Sprinklr is 1,500 employees strong, valued at $1.8 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide amazing experiences at every turn.

Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale.

Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50.

We’re looking for a smart, high-energy social media and community manager to join the corporate marketing and communications team at Sprinklr. You will be the brains and energy behind the community management and social media strategy for the world’s leading customer experience and social media management technology company. Serving as the social voice of Sprinklr and the bridge between us and the world, you’ll be responsible for building, cultivating, and activating the Sprinklr communities, creating experiences that surprise, delight, and add value at every point along the way. Passion, creativity, adaptability, and a quick wit are key. This position is available immediately and will be based in NYC or remote as part of Sprinklr’s marketing and communications department. You’ll have the opportunity to work in a fast-paced environment at one of the world’s most valuable tech companies – all while running social strategy and execution for a company helping to shape the industry’s future.

Your responsibilities will include:

• Develop and execute strategies for building and nurturing Sprinklr communities on all major social platforms.
• Execute influencer relations program, expanding the Sprinklr community even further, both online and in person. You’ll be the face of Sprinklr with influential writers, bloggers, and professionals in the marketing, enterprise tech, and social media spaces.
• Engage Sprinklr social media audiences with regular, engaging content supporting social campaigns, proactive outreach, and our customer support program.
• Be the trusted advisor of social: You’re the social voice of Sprinklr’s brand and a bank of knowledge on the product, as well as an expert on industry trends and best-practices more broadly.
• Develop reports and analyze community insights to spot trends that inform content and engagement strategies.
• Collaborate with other departments to escalate relevant communications, manage reputation, identify opportunities for earned reach, and coordinate action accordingly.

Who You Are & What Makes You Qualified:

• 5 years experience in community management, social media strategy, or digital communications. Experience with B2B social media marketing is a plus.
• A proven track-record of conceiving and executing engaging brand campaigns on social, in-house or as part of an agency.
• Deep understanding of and expertise in managing popular and emerging social channels
• Outstanding copywriting skills, with an ability to develop compelling, on-brand, content and copy quickly and independently.
• Business communication skills suitable to represent a respected brand.
• Intimate knowledge of Sprinklr technology, and/or other enterprise-grade social media management platforms.
• Data-driven operator: You rely on reporting and digital/social data available to draw insights and make decisions.
• The ability to produce a large quantity of high quality work, in collaboration with a team
• Balancing maintenance of your focus on priorities and with keeping your eyes open in an environment rich with opportunities
• #Believeitis (an infectious condition of extreme belief that everything and anything is possible), an always-on, team-first work ethic, and the desire to continuously self-learn are a must

Sprinklr has spent the last eight years building software for an “un-enterprise” world and we’re bringing the very best talent together to take us to the next level.