Title: Technical Writer

Location: Lexington, MA

Duration:  6 Months+

Job Description:         

The Standard Operating Procedures (SOP) Technical Writer is responsible for working with Subject Matter Experts (SMEs) to prepare new or changes to existing Policies, SOPs, and Work Instructions as part of an overall document harmonization and integration project.

• The Standard Operating Procedures (SOP) Technical Writer is responsible for working with Subject Matter Experts (SMEs) to prepare new or changes to existing Policies, SOPs, and Work Instructions as part of an overall document harmonization and integration project.

• High school diploma or GED.
• Minimum of 3 years’ experience as Technical Writer – Scientific

• Upon offer of employment, the individual will be subject to a background check and a drug screen.

RESPONSIBILITIES:

Kforce has a client that is looking for a Technical Writer to join a fast-paced and innovative team that is developing a cloud-based enterprise platform that will be supporting 10K+ Users.

In this role, you will be responsible for:

• Customer support onboarding materials (i.e. user guide, etc.)
• Contributions supporting go-to-market requirements
• UX technical writing
• Deliver detailed user guides which will be used by the support team and that will also be embedded in our cloud-based enterprise platform
• Establish the user assistance practice and authoring tools / systems that can output to multiple targets such as: Text/PDF guides, HTML micro-sites from the same source material
• Work independently to gather information from UX Designers, Software Developers and Product Management about features / workflows, and create (helpful, interesting, well-organized, consistent, high-quality) user assistance content from scratch
• Write concise, persuasive, on-task content for the user interface that keeps users engaged and reduces their potential confusion by reducing user errors
• Think outside the box and imagine new learning flow / experiences or techniques that can be applied to enterprise web-application; Your techniques create a cohesive experience for initial learning and then scaffold a novice to become an efficient expert user
• Use the product, test each procedure and workflow, become an Expert User

About You:
You are a high-energy, start-up enthusiast crossed with a professional, polished communicator. You love learning about new technologies and industries, and love teaching what you have learned to others even more. You are naturally driven to become the expert in whatever product or space you are tasked to document. You care passionately about developing useful, accurate content, and have a knack for knowing the questions a user will ask before they do. You don”t wait for the information to come to you, you go out and get it.

REQUIREMENTS:

• Bachelor”s degree in Human Computer Interaction or Communications and 5+ years of content / documentation experience in the software industry
• 5+ years of technical writing experience in enterprise software
• Excellent written and verbal English language skills
• Excellent content planning and organization skills
• The ability to act as information designer, project manager, writer, editor, and publisher
• The ability to quickly learn complex concepts and technologies and clearly explain them to others
• Knowledge or experience with creating documentation in an Agile development environment
• Knowledge or experience with structured authoring, preferably using DITA and Oxygen XML Editor
• Knowledge of authoring documentation in Markdown
• Knowledge or experience with source control systems, preferably using GitHub
• Knowledge or experience with XML, HTML, and other web-development standards related to technical documentation
• Knowledge or experience with bug tracking systems, preferably using JIRA

Bonus:

• Previous experience documenting a web authoring / writing application
• Previous experience building on-boarding experience for new users

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.