Our client, a leading fleet management company, is looking to add a experienced 2nd shift Service Writer to their team.

The Service Writer is the liaison between customers in need of vehicle repairs and technicians. Schedule maintenance and handle the appropriate paperwork working with customers and technicians, service writer schedules maintenance and assigns work to shop technicians. Researching parts pricing and labor estimates as needed, and can include working with suppliers to find specific parts. Compile an estimated price and final bill of repairs for customers, and estimate the time needed for repairs. Interact with customers and company team members to achieve the highest level of customer satisfaction and efficiencies. Keep all required paper work as needed.

CORE RESPONSIBILITIES:

Treat customers and employees with courtesy and respect. Greet all customers and vendors that enter the shop area. Discuss with customers estimated cost of repairs/maintenance work that is to be provided and estimated time when truck will be completed. Advise customers of preventative maintenance or additional repairs that are needed. Secure agreement from customer on the repairs to be performed before any work started.

• Write legible and complete repair orders by asking good diagnostic questions to identify customer needs/concerns and record the information accurately.
• Using excellent customer service skills, establish and maintain effective working relationships with other team members, vendors and customers.
• Coordinate and schedule routine and emergency repair services.
• Continual follow up on status of repairs to assure that trucks will be ready when promised.
• Advise customers of status of repairs and any delays if truck will not be finished when promised.
• Get authorization from customer when estimate of costs needs to be changed.
• Contact customer for approval if additional repairs or maintenance is needed.
• Sell service and maintenance to customers in person, by telephone and other methods.
• Keep ownership and shop manager informed of all problems and potential problems involving repairs, customers and equipment.
• Maintain policies and procedures that keep the work flow at highest efficiency level to maximize customer service and profits. This includes scheduling, and timely filing of all repair orders.
• Respond to customer inquiries on status of repairs and see that trucks are returned promptly to customers.
• Develop business relationships with vendor personnel that result in obtaining the highest level of customer satisfaction.
• Will reflect leadership and teamwork characteristics. Working with management to accomplish ethical and professional results. Working with team members to reduce conflict and maximize profitability.
• Establish equipment maintenance schedules as needed.
• And anything else not covered in this job description that is needed to reach company goals in an ethical manner.

ACCOUNTABILITY:

Performance standards for this position are met when:

• Company labor and parts sales meet monthly objectives established by Ownership.
• Timely and accurate posting of vendor invoices.
• Timely and accurate billing of customer invoices.
• Gross Profit average $13,000 per month per shop & road tech.
• Policy write off average no more than 1% of total Service sales.

Hours are 3 pm to 11 pm M-F. Please submit your resume to be considered.

GP Strategies, a NYSE-listed company (GPX), is a global performance improvement solutions provider of sales and technical training, e-learning solutions, management consulting, and engineering services. GP Strategies solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting, and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers.

GP Strategies has several openings for Writers/Editors.

Job Summary: Key aspects of the writers/editors position are to understand our clients” performance improvement needs, write and edit training materials within project budgets, assemble materials using HTML or Microsoft Office programs, and ensure the project deliverables meet high expectations of quality

Responsibilities:

The successful candidate will collaborate with GP Strategies team members, client sponsors, and subject matter experts (SMEs) to:
Write instructional content that is concise, engaging, and appropriate for the audience.
Edit documents from multiple sources to achieve a consistent style and voice.
Create instructional documents with a professional look and feel.
Build effective working relationships with SMEs to efficiently gather content information and feedback.
Manage project materials efficiently so that tasks are completed on time, problems are anticipated or resolved quickly, and team members are clear on project requirements and schedules.

Qualifications:

Strong writing and/or editing skills; excellent organization, communication, and interpersonal skills; proficiency with Microsoft Word and PowerPoint; HTML experience a plus.
Must display reliability and excel at meeting challenges with resourcefulness and innovative ideas.
Must enjoy working with teams in a fast-paced, energetic environment.

Education: A degree in journalism, technical writing, or related field and at least two years” experience as a professional writer or editor is highly recommended.

GP Strategies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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