RESPONSIBILITIES:

Kforce has a client that is seeking a Technical Writer III in the Seattle, Washington (WA) area although this position is open to remote location (virtual). The candidate can work from their current location. The candidate will need to work onsite in Seattle, Washington (WA) with the team for the first few weeks with the team to be ramped up and later can work from their location.

Overview:
Join the e-Commerce Services group to help set the gold standard for Engineering documentation and improve the success of collaborative Engineering projects. You will develop and populate a wiki template with existing documentation, meet with Subject Matter Experts (SMEs) to identify and fill in gaps, teach documentation best practices, and evangelize the standard to other teams. You will also write and publish case studies after performing research and stakeholder interviews.

In addition, you will write and maintain documentation for other e-Commerce Services programs as needed. For example, you may write about using the Login with company service, or you may write content for e-Commerce Services Academy curriculum, which teaches internal software development engineers to work in e-Commerce Services code

REQUIREMENTS:

• Bachelor”s degree is required
• 5+ years technical writing for tech companies
• Experience working with Software Development Engineers
• Experience writing API guides
• Technical Writers experience is preferred (not Programmers who have been doing Technical Writer)
• Prior experience being a Tech Writer in an Software Engineering organization about the software and closely worked with SDEs
• Proven strong writer, no hand-holding should be required; Should be self-driven
• This position requires a strong technical aptitude and self-drive
• Proven technical aptitude
• Desire to learn and dig deep
• Self-motivated
• Attention to detail

Preferred skills:

• Experience authoring and organizing wiki content
• Experience designing templates
• Experience writing case studies or success stories

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

JOB SUMMARY: (provide general program info and/or general position overview )

The Defense Group has an opening for a Logistics Analyst. The candidate will provide logistics lifecycle sustainment and maintenance management support for chemical demilitarization systems and components at Aberdeen Proving Ground – South. As part of a larger logistics and training team, the candidate will support the Recovered Chemical Materiel Directorate (RCMD) in the analysis, development, and publication of comprehensive maintenance strategies, policies, repair and parts manuals, and provide input to training products as required. The candidate will work closely with clients and contract employees to develop technical logistics products specific to chemical demilitarization and all hazards support projects.

PRIMARY RESPONSIBILITIES: ( list daily duties and/or specific job responsibilities )

The candidate will be expected to update and develop comprehensive logistics and maintenance documentation in accordance with both contractor format and military standard requirements. The candidate will be required to interface directly with contractor, government, and other stakeholder staff to analyze equipment systems and develop maintenance and sustainment documentation to be used by system operators. Daily activities will include interviews with system subject matter experts, analysis of existing maintenance and sustainment materials, analysis of part and component listings, development of maintenance and sustainment workflows and written processes, and development of graphics. The candidate will be expected to become a subject matter expert in customer maintenance strategies and goals and apply those to all written documentation.

The candidate will contribute to in-process review briefings, review; comment on, and develop program-related documents, plans and reports; draft technical papers; participate in project evaluations; assist in the provision of maintenance planning for RCMD systems; respond to customer inquiries; and verify product technical quality. The candidate will be required to support the program manager with monthly integrated product team meetings, and prepare meeting minutes and an action tracking log as required.

This position will be located in Aberdeen Proving Ground – South, co-located with the customer.

BASIC QUALIFICATIONS: ( list the “must have” requirements to be considered for hire )

• Bachelor”s degree with 2-4 years of prior relevant experience
• Strong interpersonal skills and an ability to interact effectively with team members, senior managers, and clients.
• A strong background in and/or understanding of complex mechanical systems that include hydraulic and pneumatic systems.
• Demonstrated experience working with prime contractors to meet customer requirements.
• Excellent data gathering and writing skills.
• Skilled in the Microsoft Office suite and related graphics tools.
• Previous experience supporting military or civilian maintenance operations.
• Experience writing maintenance operating procedures.

PREFERRED QUALIFICATIONS: ( list additional “pluses or nice to have” skills/experience )

• Firsthand experience in chemical demilitarization and/or CBRNE customers.
• Experience in commercial practices and technology related to the DoD logistics and sustainment industry.
• AutoCAD or SolidWorks experience.
• Experience developing military standard maintenance manuals.

Updated 07.23.12

Service Writer

The Service Writer is the liaison between customers in need of vehicle repairs and technicians. Schedule maintenance and handle the appropriate paperwork working with customers and technicians, service writer schedules maintenance and assigns work to shop technicians. Researching parts pricing and labor estimates as needed, and can includ

RESPONSIBILITIES:

Kforce has a client in search of a Senior Technical Writer in Valencia, California (CA).

Responsibilities include:

• Co-author or contribute to the creation and revision of medical device labeling deliverables, specifically Directions for Use
• Clearly and correctly state and summarize technical information and conclusions in instructional labeling
• Make suggestions or corrections in order to make instructional labeling more clear and concise
• Review and peer-edit the work of other writers to ensure high quality standards within the technical writing group
• Interface cross-functionally within the product development team – and throughout the company – to acquire source material/information for instructional labeling, and to develop understanding of the products and the product development process

Quality Systems Duties and Responsibilities:

• Build Quality into all aspects of their work by maintaining compliance to all quality requirements

REQUIREMENTS:

• Bachelor degree in Scientific and Technical Communications, or technical writing certification is a plus
• Advanced degree in a Health Sciences or a Scientific field of study is a plus
• 5+ years of experience working as a technical writer within the technology field, or 3+ years with an advanced degree
• Experience creating medical device instructions for use
• Experience using InDesign to create medical device labeling deliverables
• Experience working under the guidance of standard operating procedures governing the development of medical device products
• Experience creating content within the confines of a department style guide
• Demonstrated knowledge of structured writing
• Demonstrated ability to author content using a department style guide

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

RESPONSIBILITIES:

Kforce has a client in search of a Technical Writer – Medical Device in Valencia, California (CA).

Responsibilities include:

• Co-author or contribute to the creation and revision of medical device labeling deliverables, specifically Directions for Use
• Clearly and correctly state and summarize technical information and conclusions in instructional labeling
• Make suggestions or corrections in order to make instructional labeling more clear and concise
• Review and peer-edit the work of other writers to ensure high quality standards within the technical writing group
• Interface cross-functionally within the product development team – and throughout the company – to acquire source material/information for instructional labeling, and to develop understanding of the products and the product development process

Quality Systems Duties and Responsibilities:

• Build Quality into all aspects of their work by maintaining compliance to all quality requirements

REQUIREMENTS:

• Bachelor”s degree
• Bachelor degree in Scientific and Technical Communications, or technical writing certification is a plus
• Advanced degree in a Health Sciences or a Scientific is a plus
• 2+ years of experience working as a technical writer within the technology or medical device field
• Experience creating content within the confines of a department style guide
• Experience creating medical device instructions for use
• Experience using InDesign to create medical device labeling deliverables
• Experience working under the guidance of standard operating procedures governing the development of medical device products
• Demonstrated knowledge of structured writing
• Demonstrated ability to author content using a department style guide

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

• Work closely with engineers, project manager, and product leads to understand the nuances of products and determine the needs of the users. 
• Ability to quickly grasp complex technical concepts and make them easily understandable and actionable in text and pictures.
• Organize and write high quality documentation that is appropriate for its intended audience. 
• Write easy to understand user interface text, tutorials, online help, process flows, and FAQs. 
• Use screenshots, diagrams, animations and charts that increase user comprehension.
• Gather usability feedback from our internal external users. 
• Maintain a comprehensive library of technical industry terminology and documentation.

Each candidate will be required to provide samples of writing.  Minimum Qualifications: 

• Bachelors degree in journalism, English, or communications.
• 3-5 years experience in technical writing of software documentation.
• Excellent written and verbal communication skills including the ability to interact with a wide variety of team members. 

Preferred Qualifications:

• Draw.io (o other diagramming software).
• Confluence.
• User testing experience 
• Familiarity with the programmatic Advertising industry and its various terminology. 
• Understanding of basic technologies like web services (REST). 

Qualifications

Minimum of 2 years of experience within technical writing

Must have expertise in Powerpoint, Word and Visio

Must have experience with Sharepoint

Strong communication skills – written and verbal

Background working with IT terminology a plus

RESPONSIBILITIES:

Kforce has a client that is seeking a Tech Writer in Monterey Park, California (CA).

Essential Duties:

• Collaborate and collect information from business users and developers for use in creating clear, concise business requirements and system specification documentation for both new and existing systems
• Create and update documentation including system workflows, logical processes, operating system environments and interfaces with other systems
• Conduct research on applications through observation, research and discussions with technical specialists
• Organize and write supporting documents for in-scope applications
• Develop and maintain documentation describing business requirements, development, logic, coding, testing, changes and corrections, and revise documents as new issues arise
• Submit copies to technical lead for feedback; deliver high quality documentation in short timeframes
• Work with internal teams to obtain an in-depth understanding of the applications and required support documentation (Design, System Specification and Business Requirements, etc.)

REQUIREMENTS:

• BA or BS in English or Journalism, with other formal training in Information Technology, and Computer Science
• At least five years of experience in technical writing about software technologies, with basic knowledge of RSA / Archer configuration management
• Proven editing and communication skills, including significant knowledge and experience using VISIO and other desktop publishing applications
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures, and skills in systems analysis and design, workflow or procedural analysis

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Service Writer

Take your career to the Summit… 

At Summit Truck Group, one of the country’s leading heavy duty truck dealer groups, our success depends on serving our customers with the best team members in the industry.  If your career goals include making a valuable contribution as a Service Writer in an exciting and growing company and working with top professionals in the industry then consider joining our team. Summit Truck Group in Amarillo, TX is seeking an enthusiastic, hard-working, customer-oriented individuals who can work in a team environment as a Service Writer.  The Service Writer will interview customers and write down symptoms with their truck, enter data into the business system correct, coordinate incoming repairs with the service supervisor, invoice customer tickets, keep customers informed about current status repairs. 

Responsibilities:

• Interview customers about issues with their vehicle, get information from the vehicle and enter into the business system.
• Communicate with the service supervisor about incoming jobs.
• Coordinate job status and quotes with customers.
• Invoice customer pay tickets and prepare warranty repairs.
• Open the building and parking lot in the morning and close both in the evenings.
• Maintains safe and secure environment by following safety and security standards and procedures; complying with codes.
• As other duties assigned by manager.

 Qualifications:

• Superior customer service skills.
• Highly detailed oriented.
• Ability to function in a fast paced customer focused environment.
• Strong written/verbal communications skills.
• Knowledge of truck specifications.
• Warranty Clerk experience highly preferred.
• 1-3 years of experience in the trucking/transportation industry.
• Commercial valid driver’s license and clear driving record.

  Your rewards will be an exciting environment with advancement opportunities at one of the nation’s leading and growing heavy duty truck dealer groups. Summit Truck Group offers great career opportunities, along with a competitive salary, benefits, training and a culture where we strive to help our employees to be successful. 

About our Company:Summit Holdings is a privately held company that does business as Summit Truck Group, Summit Bus, and Summit Lease & Rental. The company operates 31 commercial truck and bus dealerships in Arkansas, Kansas, Mississippi, Missouri, New Mexico, Oklahoma, Tennessee and Texas. Summit Truck Group represents and services International®, Kenworth, Volvo, Mack, Ford and Isuzu commercial trucks, and Crane Carrier specialty vehicles. Summit Truck Group delivers exceptional customer service through its more than 1,300 employees, 440 technicians, and 458 service bays.  

Summit Truck Group is an Equal Opportunity Employer and a drug-free workplace