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Go Daddy – Kirkland, WA – About GoDaddy GoDaddy powers the world’s largest cloud platform dedicated to small, independent ventures. With nearly 17 million customers worldwide and over 73 million domain names under management, GoDaddy is the place people come to name their idea, build a professional webs…

Up to £27000.00 per annum:

ASPIRE:
An established global charity based in North London are looking for someone to join their growing team in a new role
London

Headquarters: Anywhere

URL: https://lean-startup-co.breezy.hr/p/1198ed23b8f701-community-concierge?source=weworkremotely

• Field all calls to our general company phone line and email. Respond to all inquiries/correspondences within 24 business hours.
• Assess the needs of incoming inquiries to understand the individual’s needs. Be their advocate to get them to the right solution.
• Based on knowledge of solutions across the Lean Startup ethos, connect the community member with the person(s) applicable to their needs. For example, conference team, ambassador program, Lean Impact, volunteer opportunities, or other allies in our community.
• Log and categorize all inquiries, including the sources and themes of the questions, as well as the outcomes.
• Make the experience high-touch and well organized; the community member should feel satisfied with his/her needs being met.
• Develop FAQs and directory/escalation flows based on common inquiries.
• Be flexible and adaptable to new LSCo team needs as they arise; you’re the all-important administrative support for our events, sales, education teams, and community efforts.

• Support the Education team with:
• Call/meeting preparation
• Creation of decks, proposals and agreements
• Calendaring support for calls and meetings
• Use tools like Salesloft
• And other responsibilities as needs and opportunities arise

• You pride yourself on being extremely detail oriented and have excellent communication skills. You proof anything you write multiple times before hitting “send.”
• You’ve mastered the art of phone and email communication when it comes to understanding how to treat each person with the utmost respect and care.
• You’re personable and empathetic. You’re able to quickly connect with people, gain their trust, and guide them in the right direction.
• You’re an excellent troubleshooter, able to spot and figure out the solutions for an array of issues with minimal guidance from others. You take pride in problem-solving.
• You have experience with, and genuinely enjoy working for a young, growing startup.
• You have a strong sense of ownership and urgency as it relates to the health of the company.
• You possess high levels of integrity, autonomy, and self-motivation.
• You are open to feedback, take ownership of your mistakes, and love applying your lessons learned to get 10x better.
• You have a keen ability to manage competing and changing priorities.
• You work well with cross-functional teams and hold yourself accountable for your actions.

• College degree
• 2+ yrs experience in sales support and/or similar role (office manager/administrative assistant/customer liaison). Must have demonstrated experience representing a company in a professional, friendly manner.
• Experience with Salesforce.
• Comfort working with a remote team and using the tools such work requires (Slack, Zoom, Google apps)

• Experience selling or supporting a sales team selling consulting services.
• Business development experience in Lean Startup, tech and/or enterprise innovation spaces.

• We encourage growth.
• If it’s your dream to become a leader in an organization, this is the role for you. We seek entrepreneurial types who want to be promoted and grow with us.

• We’re a 100% remote team that incorporates quarterly team onsites to ensure we have face time (fun team bonding activities included!)
• We encourage unplugging for vacation and prefer you don’t check email while you’re away.

• If you’ve ever wanted to be in the middle of massive business transformations, this is the role for you. The work we do is powerfully transformative.
• We are a startup with global brand recognition headquartered in San Francisco, CA. Our global community will give you a front row seat to the innovation challenges they’re facing. Better yet, you’ll get to help them solve those problems.

To apply: https://lean-startup-co.breezy.hr/p/1198ed23b8f701-community-concierge?source=weworkremotely

Headquarters: Indianapolis

URL: https://hubstaff.com/about

• Answering incoming intercom requests and live chat requests

• Creating support documentation (written and possibly video)
• Running one on one onboarding webinars and demos for new clients and developing that content
• Understanding why customers are churning and communicate this back to the product team
• Diagnosing complex technical issues for high end customers
• Work with the product and executive team to communicate what high end customers are conveying to you.
• Working with external partners to gather leads and answer questions they may have
• Working with integration partners on how we could better serve their customers
• Potentially be available via phone for new clients
• Check the support site to see what the most accessed pages are and work with support to increase and improve content coverage around those areas.
• Keep a summary of the top pitfalls/issues that new customers are running into.
• Work on projects to improve our on-boarding experience (email, wizard, getting started, tracks, settings).
• Own certain KPIs and data points (industry data, team sizes, etc).
• Help with customer support in their downtime.

• Love talking with customers on a daily basis
• Have experience with SaaS customer success, support or sales for at least 3 years

To apply: https://goo.gl/forms/SqZ04jRMzvjHJ13g2

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