RESPONSIBILITIES:

Kforce has a client in Alpharetta, Georgia (GA) that is seeking a Technical Writer.

Essential Job Functions:

• Support the business by documenting operational procedures that can be handled by Administration and Service Delivery teams
• Work alongside subject matter experts, managers, and service representatives to assist in resolution of service requests and support tickets
• Create or update documentation that can be used to resolve future requests or incidents
• Develop, write, edit, and review IT documentation including SOPs, how-to documents, knowledge base articles, runbooks, technical design, etc.
• Determine the needs of the end users of the technical documentation
• Work with technical staff to make documented procedures easy to follow and accurate
• Organize and write supporting documents for IT services
• Use or create screen shots, diagrams, and charts as needed to increase users” understanding
• Select appropriate template for documentation
• Participate in knowledge transfer/training of resources on following documented procedures
• Revise documents as new issues arise
• Ensure complete and accurate documentation is created and maintained

REQUIREMENTS:

• 5+ years of experience in Microsoft Windows based IT environments
• 3+ years of experience in technical writing
• Beginner-Intermediate level administrative and troubleshooting experience with Microsoft Windows and other common IT systems
• A thorough understanding of technical support practices, SLAs, and escalation processes
• Understanding of common day-to-day operations and standard changes
• Advanced skills with Microsoft Word, Microsoft Excel, and Microsoft Visio
• Excellent troubleshooting and critical thinking skills
• Excellent verbal and written communication skills
• Ability to explain technical ideas and procedures using language that is easy to understand

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Experienced technical writer/ instructional designer to produce user-friendly, effective system operations guides, user guides, training material and technical system manuals for a new system design, implementation and launch that addresses the needs of multiple user groups.

Individual must be a mature, self-starter that can easily acclimate into the project team and make an immediate contribution. Effective interface with the technology design team during all project phases is required and essential. Candidate must demonstrate exceptional ability to observe technical processes and relay the information in a concise and effective way. The individual must be able to work under pressure to meet deadlines.

Ideal candidate is expected to be highly motivated, well-organized, good at multitasking and time management.

Duties:

• Proven ability to effectively help bridge the gap between technical/process knowledge, governmental compliance requirements and day-to-day work instructions.

• Gather and research information for use in technical documentation. Assist in layout work.
• Ability to write instruction manuals and other documents in a way that will communicate complex, technical information in nontechnical language, where appropriate.
• Write technical materials, such as equipment manuals, appendices, or operating and maintenance instructions.
• Support development of a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses.

• Develop, gather, and communicate technical information among work teams.
• Migrates content from varied sources (PDFs, Access databases, Word documents, cloud storage, etc.) to an agreed upon platform.
• Formats and organizes content to meet existing guidelines.
• Make frequent revisions to documentation in order to support the evolving needs of the Project Team as it relates to system design, implementation, rollout and training.
• Create and maintain a project repository, including, but not limited to, Design Support Updates, Design Support Notes, newsletters, forms, job aids, training guides, and reference materials, such as appendices and exhibits to related program documentation.
• May be responsible for coordinating the display of graphics and the production of the document.

Minimum Requirements:

• A bachelor”s degree
• Proven ability to learn and master the organization”s specific software/application environment
• Experience writing procedures, user manuals, system documentation in a system application framework
• Able to work in a team environment
• Possesses excellent oral and written communication skills
• Demonstrated mastery using Microsoft Office, Adobe Acrobat (Adobe Illustrator, Adobe Photoshop, Adobe InDesign).
• Experience using industry respected tools, such as RoboHelp, FrameMaker, or XML.
• Experience creating Quick Reference Guides (QRG) in Office 365 or another tool.
• The ability to write Standard Operation Procedures (SOP)
• The ability to communicate effectively across all teams
• Experience with professional graphics editing and screen capture tools such as SnagIt!
• Proficient with document management solutions using SharePoint
• Demonstrated mastery using Microsoft Office, Adobe Products (Acrobat Professional, Illustrator, Photoshop, InDesign).
• Demonstrated mastery using Diagramming software, Visio or LucidChart and also the development of process workflows.
• 20 years of technical writing experience with work samples
• Understand Section 508 accessibility compliance

Position and Role within Company

We are a software technology company delivering business and mortgage software to related industries, headquartered in the Silicon Valley. We are currently seeking a professional and seasoned technical writer to join our team and produce high-quality documentation for our product suite and contribute to the overall success of these products. The successful applicant will be responsible for creating technical documents, user guides, administration manuals, API specification and online Help. The applicant will work with product management, engineering and SME and other Company staff to ensure accuracy of documentation and product descriptions.

Expectation for this Position

• Work with internal teams to obtain an in-depth understanding of our products and the documentation requirements.

• Plan, develop, organize, write and edit of the above documents.
• Produce electronic documentation in addition to hard copy of the documents.
• Analyze documents to maintain continuity of style of content and consistency across the documentation suite.
• Manage updates and revisions to technical literature in keeping up with product enhancements and industry updates.
• May need to assist in creating tutorials/webinars to help end-users use a variety of applications.
•  

Skills

• Ability to deliver high quality documentation paying attention to detail
• Ability to communicate complex or technical information easily
• Excellent written and verbal communication skills in English
• Ability to write from the perspective of user or trainer of the product
• Proven experience working in a technical writing position
• Basic familiarity with the SDLC and software development and hands on experience with web design
• Skilled at prioritization and multi-tasking
• Ability to work individually or in a group
• Familiarity with residential mortgage & terminology is a plus
•  

Education

• Bachelor’s degree in English, Communication, or Information Technology is required.

Manager”s Notes:
detail oriented
quick learner
multitask
work on multiple projects at once
work independently and meet timelines
collaborate with other teams to obtain data
GMP experience
industry experience is a must

A strong candidate will have the following attributes:
1) Recent experience in biopharma
2) Experience writing technical reports, SOP”s, batch records manuals, etc.
3) Experience in regulatory filing

Additional Skills:
hit the ground running
1-2 years of experience
must write correctly, properly, minimal errors
Please review resumes, grammar, format before submitting .
BA in science or engineering
Tech writer/ tech service support
write technical memos, plans, reports, batch records
retrieve data
data verification
admin support
validation support
word, excel, MS office experience
attention to detail
pharma background
LIMS, Company experience

RESPONSIBILITIES:

Kforce has a client that is seeking a Tech Writer (Enterprise Arch) in Menomonee Falls, Wisconsin (WI). They are looking for someone who can tell the story better than they can. The team is great at what they do, but not great at documenting, therefore a talented, personable individual will be highly successful in this role. The contract portion is starting out at 3 months, could extend to 6 months.

Responsibilities:

• Help with all technical documentation:
• Focus will be more around writing content versus building a format
• This person will be working with the Architects; assist in thought-process for some, word-smithing for others
• Go-getter preferred; some of the architects may be hard to pin down

Guiding principles on technical topics:

• Use object database vs. relational database
• Whether to use open source tools
• Program language to use
• Something an engineering team could use
• TEAM: Application Teams, Infrastructure, Architects

Tools:

• Google docs and Confluence-not required but nice to have
• Set up in place

REQUIREMENTS:

• Google Docs and Confluence experience is not required, but nice to have
• To be considered for this position, candidates must have experience in a similar role or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Description

You have the deep digital experience to push the boundaries in storytelling and improving consumer”s lives through creative uses of technology, while you help steward and extend the Google brand in this frontier. In this role, you”re expected to apply the same level of creative originality on Google”s products, projects, and communication as our engineers have on world-changing leaps in technology and our everyday lives.

We”re looking for a seasoned creative leader who”s not interested in managing a big group of people but who”s driven to make great work, and lots of it. A creative with a killer reel, but also a healthy skepticism for traditional advertising cliches and constructs. Someone who”s looking to the future, and can communicate technology in a way everyone can understand, in a voice that”s genuine, humble and charming. Master storyteller and whimsy maker.

Responsibilities:

-Develop creative concepts that use Google”s products and web-technologies in pioneering and scalable ways to solve marketing problems

-Work with the team to develop and execute big, never-been-done-before ideas with lasting impact on the Google brand, and our partners. Write for projects that meet our partner”s needs and demonstrate the magic of our products.

-Work with agencies and other vendors to concept, develop prototypes of innovative ideas that push the boundaries of digital advertising

-Write and publish articles internally and externally promoting the team”s work

Requirements:

-B.A. preferred (M.A. is a plus), ideally in English, Journalism or Advertising.

-8 year”s experience at world class agency leading creative work for iconic global brands

-Portfolio link on resume of original and breakthrough work, along with proven experience in the technology category and ability to make sophisticated technology accessible and understandable to a wide audience

-Ability to thrive in a rapid paced environment on multiple projects in a scrappy, start-up atmosphere

-Great at rallying creatives and agencies to do the best work of their career

-Self-driven, fearless interest and curiosity in gadgets, inventions and world-changing leaps in technology, along with a healthy disrespect for the impossible

Nice to have:

-Experience working with online products

-Operates well in ambiguous situations